Cup88 Terms and Conditions — Complete Guide to Using Our Entertainment Platform

1 Acceptance of Terms and Conditions

Welcome to cup88, an online entertainment platform offering a wide range of games including Live Casino, Slot Games, Fish Shooting, Bingo, and Sports Betting for players in Malaysia.

By accessing, browsing, or using any part of the cup88 platform — whether via the website, mobile app, or any other digital interface — you hereby confirm that you have read, understood, and agree to be bound by all Terms and Conditions contained in this document.

If you do not agree with any part of these Terms and Conditions, you must immediately stop using the cup88 platform. Continued use of the platform following any updates to these Terms and Conditions is considered your acceptance of the updated terms.

2 Account Registration Eligibility

To register and use the cup88 platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old on the date of registration.
• Registering voluntarily in your own name and not on behalf of another person.
• Not located in a jurisdiction where online gambling is prohibited by local law.
• Not previously subject to a self-exclusion or platform ban by cup88 or any related platform.
• Not representing or acting on behalf of any business entity, organisation, or third party when using cup88 services.
• Having full legal capacity to enter into a binding agreement under applicable law.

Cup88 reserves the right to request proof of identity and age verification at any time through the Know Your Customer (KYC) process. Documents that may be requested include a national identity card, passport, recent utility bill, or bank statement. Failure to submit the required documents within the specified timeframe may result in temporary account suspension or closure.

3 User Account Management

Each user is only permitted to hold one active account on the cup88 platform. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or payment methods — constitute a serious violation of these Terms and Conditions.

If cup88 detects the existence of duplicate accounts, all such accounts will be suspended immediately and the balances in those accounts may be forfeited at cup88's discretion upon completion of the investigation. Players will not be compensated for any losses arising from this action.

You are fully responsible for:

• The confidentiality of your account password and login credentials.
• All activity that takes place within your account, including activity carried out by third parties you have authorised or who have gained access without your consent.
• Keeping your account profile information accurate and up to date.
• Notifying cup88 immediately if you suspect any unauthorised access to your account.

Cup88 shall not be held responsible for any losses resulting from unauthorised access to your account caused by your own negligence in safeguarding your login credentials.

4 Deposit and Withdrawal of Funds

Cup88 supports a wide range of popular payment methods in Malaysia, including DuitNow, FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, ShopeePay, and selected cryptocurrencies. All deposits are processed instantly with no hidden fees.

Regarding deposits:

• Minimum deposit is RM30 per transaction.
• Deposited funds may only be used for gaming activities on the cup88 platform.
• Cup88 reserves the right to reject or delay any deposit suspected of being linked to fraudulent activity or money laundering.

Regarding withdrawals:

• The minimum withdrawal amount is RM50 per transaction.
• All withdrawals will be processed through the same payment method used for the original deposit for security and compliance purposes.
• The first withdrawal from a new account requires completed KYC verification before it can be processed.
• Withdrawal processing time is between 5 and 30 minutes for most payment methods, including on weekends and public holidays.
• Cup88 reserves the right to delay withdrawals by up to 5 business days if additional security checks are required.
• Any transfer fees charged by third-party payment providers are the responsibility of the player.

5 Bonuses, Promotions and Wagering Requirements

Cup88 offers a variety of bonuses and promotions to new and existing members from time to time. All bonuses are subject to the specific terms and conditions stated alongside each promotional offer.

The general terms applicable to all cup88 bonuses are as follows:

• Every bonus comes with a wagering requirement that must be met before a withdrawal can be made. Wagering requirements typically range from 10x to 35x the bonus amount, depending on the promotion type.
• Bonuses may only be claimed once unless otherwise stated in the relevant promotion terms.
• Cup88 reserves the right to void bonuses and associated wins if there is evidence of promotion abuse, including the use of multiple accounts or wagering strategies designed to manipulate the bonus system.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Bonus validity periods are as stated in the respective promotion terms. Expired bonuses cannot be reinstated.
• Different games contribute differently toward wagering requirements. Please refer to the relevant promotion terms for more details.

6 Game Rules and Player Conduct

All cup88 players are required to follow the established game rules and maintain responsible conduct while using the platform. The following actions are strictly prohibited on the cup88 platform:

• Using automation software, bots, scripts, or any technological tools to manipulate or unfairly harvest wins.
• Colluding with other players to manipulate game outcomes, particularly in poker or multiplayer games.
• Exploiting technical bugs or system vulnerabilities on the platform to gain an unfair advantage. Any bugs must be reported to customer support immediately.
• Using false or unauthorised account information during registration.
• Engaging in any form of money laundering through the cup88 platform.
• Harassing, threatening, or behaving rudely towards cup88 staff or other players.

Cup88 operates an advanced 24/7 monitoring system to detect any unusual activity. Any account confirmed to have violated these rules will be immediately suspended and the remaining balance may be forfeited.

7 Data Security and Privacy

Cup88 takes the protection of members' personal data very seriously. Our platform uses 256-bit SSL encryption to protect all data transmitted between your device and cup88's servers.

Personal information you provide to cup88 is collected and used solely for the following purposes:

• Identity verification and KYC compliance requirements.
• Processing of deposits, withdrawals, and other financial transactions.
• Providing effective customer support services.
• Sending relevant promotional information and platform updates (if you have opted in to receive them).
• Fulfilling applicable legal and regulatory obligations.

Cup88 will not sell, rent, or disclose your personal information to third parties without your consent, except where required by law. For more information, please refer to Privacy Policy in full.

8 Platform Liability Limits

The cup88 platform is provided on an "as is" and "as available" basis. While cup88 strives to keep the platform running smoothly at all times, we cannot guarantee that it will always be free from technical disruptions, delays, or errors.

Cup88 is not liable for:

• Losses arising from internet service disruptions or technical issues beyond cup88's control.
• Losses incurred due to unauthorised access to your account resulting from your own negligence.
• Disputed game outcomes that have been correctly processed by the cup88 system.
• Indirect, consequential, or punitive losses arising from use of the platform.

Cup88's maximum liability under any circumstances is limited to the amount of funds held in your account at the time of the incident giving rise to the claim.

9 Account Closure and Suspension

You may close your cup88 account at any time by contacting our customer support team. Before the closure is processed, please ensure:

• All active wagering requirements have been met or the associated bonus has been cancelled.
• There are no withdrawals currently pending processing.
• The account is not currently under investigation by the cup88 security team.

Any valid balance remaining in your account at the time of closure will be returned to you via an appropriate payment method, once all security checks have been completed.

Cup88 also reserves the right to suspend or close any player's account without prior notice if there is evidence of a breach of these Terms and Conditions, fraudulent activity, money laundering, or any conduct that threatens the integrity of the platform.

10 Responsible Gaming

Cup88 is committed to promoting responsible gaming and ensuring a healthy entertainment experience for all members. We provide several tools to help you stay in control:

• Deposit limits: Set your own daily, weekly, or monthly deposit limits through your account settings.
• Play break: Temporarily suspend account activity without fully closing it.
• Self-exclusion: Request a full self-exclusion that will block your access to the platform for a period of your choosing.
• Time reminder: Enable notifications when a gaming session has reached a set time limit.

If you are concerned about your own gaming habits or those of someone you care about, we encourage you to visit the Responsible Gaming for complete guides and support resources.

11 Changes to Terms and Conditions

Cup88 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at our sole discretion. Any changes will take effect immediately upon publication on the cup88 platform.

Cup88 will endeavour to notify members of important changes via notices on the platform or by email to your registered address. However, it remains your responsibility to review these Terms and Conditions periodically to ensure you are always aware of the latest applicable terms.

Your continued use of the cup88 platform following any changes to these Terms and Conditions constitutes your acceptance of the updated terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the cup88 team is available to assist you at any time. You can reach us through:

• Live Chat: Available 24/7 directly on the cup88 platform with an average response time of under 3 minutes.
• Email: [email protected] — responses are typically within 2 business hours.
• Telegram: Contact us via the official cup88 Telegram channel for immediate assistance.

The cup88 customer support team operates fully in Bahasa Malaysia and is ready to assist you with any account, transaction, or platform-related issues from Monday to Sunday, 24 hours a day.